The Difficulties of Telephonic Interpreting

Interpreters are called upon to perform varying types of interpretation sessions, face to face, telephonic, video remote, sign language, are just a few.  Of course, these also vary based on experience, skills, and certifications.  One of the most complicated of these is telephonic interpreting.  This is because there are many factors the can impede or complicate communication.

Among the factors making telephonic interpretation difficult is the use of cell phones, talking on a cell phone while driving, using speaker phone, pronunciation, vocabulary, and much more.  Just imagine yourself attempting to interpret for someone who slurs their words. How about interpreting for someone using speaker phone with a poor quality unit, or interpreting for someone with poor vocabulary or pronunciation.  I experience all of the above circumstances every day. In addition, I have had all of the technological issues mentioned.

When an Interpreter experiences these difficulties it can be very uncomfortable for him or her, as well as, the other parties to the call.  In order to minimize and abate the issue the interpreter must inform all parties of the difficulty.  Use "excuse me", then proceed to explain the difficulty you are having and what you would like the participants of the call to do in order to help the communication flow smoother. Also, always ask for repetition when needed. Do not assume that you heard what was said correctly.  Ask the party you are having difficulty hearing, to speak loudly.  Also, advise callers using speaker phone to please not use it if possible. Positioning is important when using speaker phones in hospitals.  Patients and providers cannot be across the room from the phone being used. They must be closer to the phone if at all possible. Also, background noise must be mitigated by closing doors. Background noise if the number one interference in hospital calls and it is extremely disruptive.

So, if you are having difficulties hearing your callers, ask question regarding equipment and the callers position to the equipment, Also, ask the caller to speak loudly, make sure no one is using a home speaker phone, or cell phone speaker phone, and make certain that parties are not walking around while speaking. Let all concerned know the type of  difficulty you are experiencing.  Inform the caller that you will do the best you can to make sure that this transaction is successful. Usually, all parties understand and will accommodate your needs so that you can perform your responsibilities professionally and completely.  When completing the call apologize for any difficulties during the call and say Thank you..